AX/ERP Support Analyst

Posted on 27/10/15

We are seeking to employ an AX/ERP Support Analyst to assist in our ongoing training and implementation requirements of our new ERP system. Our ideal candidate will have previous experience in a similar role.

Reporting into our ERP/AX Development Manager, your main responsibilities will be to:

• Log and monitor requests for support from all Hornby Plc ERP system users
• Respond to requests for support in accordance with company procedures
• Deliver reporting on status of support requests / development projects as required
• Conduct requirements gathering sessions and document output according to defined standards
• Work alone or as part of a project team to deliver solutions to meet business requirements
• Create and maintain user training material for ERP system and associated applications
• Deliver training sessions to end users on a one to one or group basis
• Act as an ambassador and role model for Hornby Plc

Our ideal candidate will possess the following:

• 3 years + experience of supporting users on ERP Systems (preferably MS Dynamics AX) within the retail/supply chain industry
• Ability to use MS Excel, Outlook, Word and Powerpoint applications effectively
• Knowledge of business analysis approaches and ability to document business and system processes effectively
• Ability to create user guides and other training materials
• Experience of delivering training sessions to end users on a group/one to one basis
• Experience of following project methodologies to deliver IT solutions
• Experience of using Sharepoint 2010

If the above is of interest to you and you believe that you could be our next ERP/AX Support Analyst, please send your CV, covering letter and salary expectations to:

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